Comment-to-DM for Instagram Business accounts

Turn a comment into a conversation

Ask people to comment a keyword. CommentRouter replies under their comment and sends the link, the menu or the code in a DM, so nobody has to wait for you to see it.

1 · They comment
priya.shahMENU please
On one post, or on all of them. Exclude words so “menu is wrong” doesn’t trigger it.
2 · You reply publicly
acme.coffeeSent it to your DMs.
Write a few replies and one is picked at random for each comment, so they don’t look automated.
3 · They get your DM
Thanks for asking. Here is the new autumn menu: acme.coffee/menu
One message per comment, sent from your Instagram account.
Set it up once

Keywords in, DM out

Pick the post, the keywords and how strictly they match. Whole word catches “send link please” but not “linked”. Exact needs the comment to be just the keyword.

  • One post or all of them
  • Exclude words that mean something else
  • Pause and resume without losing the setup
Autumn menu DMLive

Leave empty to reply to every new comment.

Match

Comments containing any of these are skipped, even if they match.

One is picked at random for each comment.

Every run, logged

See what was sent and what wasn’t

Each comment that triggers an automation is logged with the reply and the DM, so a failed send never goes unnoticed.

Example automation log
CommenterCommentResultWhen
priya.shahMENU pleaseRepliedDM sent2 min ago
tom.okaformenu?RepliedDM sent9 min ago
dana.ruizAutumn menu!!DM not sentTheir privacy settings block messages from businesses.21 min ago
m.chencan I get the menuRepliedDM sent1 hr ago

Example log.

Your next post can answer its own comments

Connect Instagram and turn on your first automation in a few minutes.

Start now